First and foremost , we want you, our customer, to have an excellent shopping experience and with that in mind we want to make returns and exchanges as easy as possible. If you need to make a return, just contact us at help@redixstore.com or call us at 910-256-2201 and ask for Website Returns and someone from our customer service team will be happy to help you.
We reserve the right to accept or deny returns for any reason listed or not listed below:
We determine the condition of goods that are returned. If they are in an unsatisfactory condition, the return will not be accepted. If that is the case, we will notify you immediately and tell you why we made that decision.
For Hygenic reasons and in accordance with NC law, Women's Swimwear is a Final Sale and can not be returned. No Exceptions
Regular priced merchandise can be returned up to 30 days after purchase. Merchandise must be in its original packaging and in its original condition.
Sale Merchandise may be returned for exchange or store credit only. Sale merchandise marked 50% off or more is a final sale- No Exceptions.
Clothing must have tags intact and be able to be sold again (If merchandise has been worn, washed, dry-cleaned, has excessive animal fur on it, has a strong odor good or bad, or exhibits any other signs of use, it can not be returned).
Beach Goods - Umbrellas, Beach Chairs, Sand Toys, Boogie Boards, Skimboards, Shibumi Shades, Coolers and all other beach goods are FINAL SALE. No Returns or Exchanges.
Defective Merchandise may be returned up to 30 days after purchase. However, items with a manufacturer's warranty must go through the manufacturer in adherence to brand policies. We will be happy to assist you in dealing with manufacturer warranty issues.
Gifts With a receipt, gifts can be exchanged for merchandise or a store credit up to 30 days after purchase.
